Residential warranty

RESIDENTAL LIMITED LIFETIME PRODUCT WARRANTY*

Acquabella is proud to offer the Residential Limited Lifetime Product Warranty set forth below for bathtubs, wash basins, and shower trays (the “Products”).  This Limited Warranty is in lieu of all other warranties.

Application: This Limited Warranty applies solely to Products manufactured after January 1, 2021, purchased from an authorized Acquabella distributor or retailer, and installed in the United States.  Proof of purchase must be provided to Acquabella upon request.  Display floor models and overstock sale units are excluded from this Limited Warranty.

Limited Warranty: Acquabella warrants to the original purchaser and any subsequent purchaser that, if Acquabella determines, during the period of twenty-five (25) years from the date of original purchase, that the Product manifests a defect in material or workmanship and (1) the Product is installed, maintained and used according to Acquabella’s recommended installation and maintenance procedures and usage instructions, and (2) use of the Product is limited to personal, family or single household purposes, Acquabella will either repair, replace or make appropriate adjustments to the Product.

Exclusions: This Limited Warranty does not apply to or cover defects, damage or other failures that are the result of normal wear and tear of Products, or unauthorized or unreasonable use; caused by freight carriers or installers; or resulting from improper handling, modification of any type, improper installation, misuse, incorrect operation, lack of proper routine maintenance, the use of improper cleaners or abrasives, cigarette burns or burns from hot appliances, staining from food, beverages, makeup or medicines, or acts of God, including earthquakes, floods, storms, etc.  Any alteration, customization or modification of the Products voids this Limited Warranty in its entirety. Acquabella is not responsible for any damages caused by filling or overfilling, or leaving a full bath unattended.  Acquabella also is not responsible for any damage caused by failure to follow Product instructions or neglect of the user when using the Product.

Warranty Claim Process:  All claims under the Limited Warranty must be submitted in writing to Acquabella within 15 days following discovery of the basis of the claim.  All such claims must be submitted to cs@acquabella.us and each claim must set forth the date of discovery, a description of the defect, the name and address of the authorized distributor or retailer from whom the Product was purchased, the name and address of the installer of the Product, and the date and address of installation and the type or style of the Product. Any claim submitted via an alternative method or without the required information shall be null and void.

Warranty Performance/Limited Remedy:  The sole and exclusive remedy, and Acquabella’s sole liability arising from this Limited Warranty will be, at Acquabella’s election, the repair, replacement or appropriate adjustments to the Product. In all cases a reasonable time must be allowed for commencement and completion of warranty repairs, replacements or adjustments. Repairs will be made by an authorized Acquabella repairer.

Labor Not Included:  Acquabella is not responsible for labor charges or other charges related to the removal or installation or the expense of shipment to or from the factory, except where this provision is prohibited by law.

To obtain further information about this Limited Warranty and Acquabella’s warranty obligations please contact Acquabella at 888-588-5047.

No other company or person has any authority to make any warranties or representations concerning Acquabella or any Products. Accordingly, Acquabella is not responsible for any such warranties or representations.

THIS LIMITED WARRANTY IS THE SOLE WARRANTY FOR YOUR ACQUABELLA PRODUCT AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, RELATING TO SUCH PRODUCT INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF CONDITION, MERCHANTABILITY, DESIGN, OPERATION OR FITNESS FOR ANY PARTICULAR USE OR PURPOSE, OR QUALITY OF THE MATERIALS OR WORKMANSHIP.

ACQUABELLA DISCLAIMS AND SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION, IN WHOLE OR IN PART, OF WARRANTIES OR THE EXCLUSION OF SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES. THEREFORE, THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT BE APPLICABLE TO YOU.

*If you are a commercial customer, please refer to our Commercial Limited Lifetime Warranty.